Support · emergency
Line down after hours? We answer.
Production does not keep business hours, and neither does a breakdown. When a critical station goes down outside normal hours, after-hours emergency phone support gets a technician who knows the equipment on the problem.
Emergency phone support
A technician on the problem, not a queue.
When a line is down, every minute is production you do not get back. After-hours emergency phone support exists so a critical failure outside business hours does not sit until morning.
Call the support line and describe what the machine is doing. A technician who knows the equipment works the problem with you, diagnoses it against the machine rather than a manual, and gets you to the fastest safe path back to running. If a part is involved, it is backed by the Atlanta Parts Depot and the AACare program behind it.
Emergency line
- Call (770) 963-7369
- When Outside business hours
- For A critical line-down failure
The dedicated emergency routing is confirmed in a live engagement.
Non-emergency technical support
Not an emergency? Reach technical support.
For a question that is not a line-down emergency, a setup question, a maintenance question, or help identifying a part, use the contact form or email us. It reaches a specialist who can work the question against your equipment and follow up with parts or documentation.
Keeping non-emergency questions on their own channel means the emergency line stays clear for the calls that cannot wait.
Technical support
- Email sales@atlatt.com
- Form Contact us
- Parts Order form
A dedicated technical-support address is wired up in the live build.